In 2020 and beyond, travel and hospitality companies will be remembered most for the Customer Experience they provided when times were tough. With a turning point in sight, how can they get on the front foot to look after precious returning customers?
At Yomdel we have seen many companies adapt to changes during the pandemic to safeguard and protect their businesses. Our customer experience solutions have added significant value across multiple sectors, and I believe this can be replicated through the travel industry. With staff either out on furlough or working from home they had to re-adjust to how they interacted with their clients and made significant changes.
Adjusting to digital interaction through Live Chat and online lead generation has helped them to future proof their business, so many of these partners have gone into the 2nd lockdown using their learnings from earlier in the year. These are businesses that have adapted to the changing world we live in and have continued to evolve.
So, what does Live Chat mean to you as a business, and how can it help stimulate sector recovery?
Capturing your customers attention even when you are not there is so important. The need for the consumer to interact 24/7 has grown massively especially during this pandemic. There are numerous ways you can interact with your customers at the right time in their journey:
Direct to Chat Link: In your emails, social feeds, use it anywhere you are online, and your customers can jump straight into a chat with an operator, so you never miss a lead.
Live Chat to telephone sales integration: enables client sales teams to be immediately connected via voice to those web visitors who are displaying the strongest buying signals.
Someone asked me the other day is this just a B2C solution? The answer to this is no. This whole suite of solutions can be used for B2B, B2C and of course B2B2C. We know there are millions of vouchers floating around, 1000’s of consumers will be ready to book those holidays that they missed out on this year. We are already seeing strong signals that pent up demand is about to explode. As more positive news hits the headlines about vaccine breakthroughs, and we all hope for a normal life by Spring 2021, ask yourself will you be ready to deal with new and existing clients in a way that they want?
So why not be ready by using Live Chat as an extension of your business. It can take the pain and pressure off the day to day queries allowing your specialised sales and customer service staff to deal with the critical leads and queries.
At Yomdel we were inspired by the Holiday to Help Out Campaign, and decided that we needed to give the Travel and Hospitality industries an exclusive offer to help. Click here to read about the offer, and why not book an appointment with me to discuss your specific requirements.
Get in touch anytime if you'd like to discuss how we might help you? bhav.taylor@yomdel.com