The Best Customer Experience Blog | Yomdel

VIDEO: Estate agent saw leads up 47% with Yomdel

Written by Andy Soloman | 06/04/16 12:00

At Yomdel, we love it hear of success stories from our estate agent clients and the impact that our 24/7 live chat service has made on their business. In this video, Andy, our CEO and Founder, explains the stunningly brilliant results achieved in the first few weeks for a well-known UK national network of estate and letting agents.

Here's what the client said:

"The most encouraging aspect is that the leads being generated are not at the expense of those historically generated by the website. Total leads for March this year (including Live Chat) vs March 2015 (no live chat) ... highlight a growth of 47%.”

This client also has a new website, so when we compare March 2016 (with chat) vs February 2016 (without chat), the number of leads was up 27%. Finally, the service only went live on 14th March, so these results were achieved from just half a month!

Of course, the real value is in the type of leads, and the vast majority were landlords and vendors with properties to sell. These are huge results and needless to say the client is very very happy.

Please watch the video below to hear Andy explain the impact for one national estate agent in more detail.

 

 

Click to find out more about Yomdel Live Chat, the only expert 24/7 managed live chat service for estate and letting agents.

The service is free at the point of delivery, and most clients just pay for leads. The Yomdel operators are highly skilled and use a bespoke strategic engagement strategy to drive outstanding results, including stellar customer satisfaction scores.

Yomdel is working with hundreds of estate and letting agents across the UK, from single branch independents to multi-branch regional brands, through to national franchises.