It's not that customers have suddenly become impatient, but our instant social media and other communication channels are creating a sense of expectation. If companies fail to engage quickly, openly and honestly they are leaving themselves open to, at best, criticism, and at worst, unhappy customers who swiftly head off to the competition.
Andy Soloman
Recent posts by Andy Soloman
1 min read
Instaservice: Customer service gets speedy and social
Topics: Business Facebook Information graphics Live Support Customer E-commerce infographic Live Chat Social media Social Media Twitter Zendesk
Why the online customer experience matters
'Tis the season to be jolly aware that online customer experience really matters. This infographic from ForSee shows us why. With over half of the Christmas shopping being done online this year, and with "satisfied" customers being 67% more likely to recommend your brand to others it doesn't take a genius to work out that those who pay more attention to online customer experience now will reap the rewards in future. Remember what your parents told you about being good at Christmas? Well now you know.
Topics: Customer E-commerce infographic Live Chat Website
1 min read
How social logins affect ecommerce (Infographics of the Year)
At Yomdel we're constantly on the lookout for great infographics that succinctly gather key ecommerce intelligence and then present it in a simple yet engaging graphical style. As part of our end of year round up (yes, another one!), we thought it may be useful to share those infographics that best illustrate ecommerce trends and tips for best online customer service practice, with a particular reference to how live chat is increasingly emerging as a preferred online communication channel.
Topics: Business Information graphics Customer E-commerce infographic Live Chat Monetate Social media Social Media Twitter
1 min read
Live chat operator services, a brief introduction
Yomdel has live chat operator solutions for just about any market segment. Whether you are in online retail, property or entertainment, if your business has a website it is important to ensure you are not just attracting highly relevant traffic, but that you are seeking to engage with those people spending their precious time coming to visit. The last thing you want is for them to leave and more on to the competition purely because they have unanswered questions or because they are uncertain about something.
Topics: Live Support Customer E-commerce Live Chat Outsourcing outsourcing Slideshare Website
3 min read
Tackling shopping cart abandonment with live chat (infographic)
By Andy Soloman
In today's ZMOT world, online shoppers are easily distracted and cart abandonment is common. People are often less brand loyal than ever before and will be spending time reading reviews, comparison shopping and listening to what others are saying via social media channels.
Topics: Business Customer E-commerce infographic Live Chat Shopping cart Website
3 min read
How to test your live chat service requirements: Part 3
Understand your information requirements
Topics: Customer Live Chat Testing
1 min read
Live chat solutions from Yomdel: How they work (Presentation)
At Yomdelhurst we have lots of people asking how we work and how Yomdel will be able to help grow their online business. The truth is that there is no one-size fits all approach to this, it very much depends on the structure of the business we are serving and the goals that need to be achieved.
Topics: Business Customer E-commerce Live Chat Slideshare Website
3 min read
Tablets fuel evening ecommerce rush hour
By Andy Soloman
Topics: BRI Comet Game High Street comScore Customer E-commerce iPad JJB Sports Live Chat Peacocks Tablets Technology
5 min read
5 reasons to outsource your live chat operators
Are you always ready to answer customer questions?
Live chat services for business is booming, and you'd like to deploy it on your e-commerce site. But have you thought about your live chat operators and what to consider when setting them up?
