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Removals Sector Customer Experience

REMOVALS SECTOR

 

Explore The Benefits For Your Business

 

WINNING IN REMOVALS

The world of handling other people's stuff is an incredibly competitive environment. 75% of customers compare removal services online BEFORE they ever get in touch. The battleground begins at your website, or even before.

Ensure your prospective customers receive the very best service experience, to hold their attention, beat your competition, and be their final choice.

6 Reasons Why Removal Businesses Need Live Chat

 

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CUSTOMER EXPERIENCE

That's the difference between a customer booking successfully on your site, and the same customer pausing, returning to Google, and moving to the next competitor on the list.

Every single visitor counts! And every single visit must be nurtured, 24/7.

Yomdel's custom Removals Sector services are designed to ensure that you achieve maximum results from EVERY stage of your sales and marketing processes.

Increase Online Bookings

Video surveys, moving plans
and quotations

REDUCE 
CANCELLATIONS

Answer pre-booking
questions

IMPROVE PPC CONVERSIONS

Reduce website
bounce rates

REDUCE COST
PER LEAD

Remove reliance on
3rd party leads

BEAT YOUR
COMPETITION

Offer instant
query resolution

DRIVE PROACTIVE
CONVERSION

Turn passive browsers
into active leads in chat
 

REMOVALS SECTOR SERVICES

 

LIVE CHAT

INCREASE WEBSITE CONVERSIONS BY 50%

The highest converting facility that you can add to your website, managed Live Chat will provide your customers with 24/7 personal human support.

Highly trained operators nurture your visitors, answering their questions, and facilitating their journey to a video or in-home survey, a moving plan or a full quotation, with a constant focus on conversion to lead.

 

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FEATURES

  • 24/7 RAPID RESPONSE

    On average around 50% of all visitors to removals websites, go online outside standard office opening hours. And we'll be there to respond within 15 seconds!

  • SPECIALIST REMOVALS EXPERTISE

    Yomdel is an approved supplier and affiliate member of the BAR, currently providing 24/7 Live Chat to multiple members as well as the BAR themselves.

  • APPOINTMENT BOOKING

    Our Live Chat systems easily integrate with your online appointment booking systems, enabling our operators to seamlessly generate qualified appointments for your team.

    • Video Surveys
    • Moving Plans
    • Quotations

BENEFITS

  • FULLY MANAGED SERVICE

    From start to finish, your Yomdel team led by a dedicated Account Manager, will handle all setup arrangements, and ongoing review and optimisation of your service.

    And of course, our Live Chat operators represent your brand, offering exceptional service 24/7 to your customers.

  • PRE-QUALIFIED LEADS

    Every lead is supplied to you fully detailed with all contact details, and moving requirements where appropriate.

    Key points of conversation are also summarised, for rapid prioritisation and follow-up by your team.

  • RAPID LEAD REFERRAL

    All leads are provided online directly to your team within 15 minutes of the Live Chat ending, so you can continue the conversation with your customer in world-class time.

Yomdel is an affiliate member of The British Association of Removers, and supplier of 24/7 Live Chat to the BAR website

Our Partnership with BAR

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Conversion of leads from our website to site surveys and bookings have all increased as a result of our improved online customer experience, and mystery shopping has specifically enabled us to hone our customer conversion techniques also leading directly to higher conversions.
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Rob Bartup
Managing Director
 

Let's Chat

To find out more about delivering world-class customer experience and improve your bookings, schedule a call with us now.

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Registered in England & Wales No: 08165950
VAT Reg No: 141903533
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