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The popularity of live chat is rapidly increasing, and it’s estimated to continue to grow by up to almost 90% in the...

When it comes to customer service, feedback from consumers is clear. When something goes wrong, they want to be able to...

Lettings and property management can be great additions to any estate agency.

They offer a recurring revenue structure...

Customer experience (CX) is increasingly becoming a key differentiator when it comes to consumers choosing an insurer....

Whether you’re a building contractor, tradesperson, or any other type of home improvement business, introducing live...

For most organisations, the best customers are those who don’t just use your product or service on a single occasion....

It probably comes as little surprise that a recent study by Microsoft found that the human attention span has dropped...

Live chat is rapidly becoming one of the most popular ways for consumers to contact a business.

But while there are so...

Whether you are a small family practice, or a leading magic circle firm, one of the biggest benefits you can bring to...

To say that the past two years has been turbulent for the hospitality industry would be an understatement.

And while...

Live chat is one of the most popular ways for customers to get in touch with business. It’s quick, efficient and means...

The Christmas break is almost upon us. But how do you plan to manage your estate agency office over the festive period?...