Being tempted to manage your Live Chat in house is a natural instinct, but look beneath the surface of your own business, and see where the value is really delivered from.
You'll believe first that detailed knowledge of your business and your brand supercedes everything, and no-one could possibly do that as well as you. But in the vast majority of cases, a live chat visitor does not want or need THAT type of expertise at this point in their journey.
They want and need a Live Chat expert, skilled at delivering exceptional service, through the medium of Live Chat. And that means timeliness, speed of response, accuracy, attention to needs and most importantly proactive assistance!
Outsourcing can be a difficult decision, but a specialist, expert provider of Live Chat will simply wipe out the cost by increasing lead conversion from your website.
So why would you employ your own team to something they are not specifically trained to do, taking their time away from the things they are best at. Outsourcing to an expert will cost less, and deliver greater results.
Take a look at our infographic below and see the summary stats that illustrate this clearly.
If you'd like to chat with me, Chris at Yomdel, just drop me a line at chris.smith@yomdel.com or book a time that suits you now, via this link: