No one likes to be sold to. That experience when you walk into a store and feel like the sales person is stalking you, we all hate it. They bombard you with conversation starters to try and get you talking and, without listening, tell you that the product that you just happen to have glanced at is exactly right for you. It’s the type of sales technique that makes us want to run a mile, but it is surprising how many companies still employ this method of selling. We can guarantee you that it doesn’t reassure the client that you genuinely understand their buying needs, and will rarely convert into a sale.
It’s the way you make them feel
Being able to walk into a store without feeling that you are being watched, receiving a warm welcome and an offer of help but being allowed to peruse freely is generally how people like to shop today. Yet, should you need help or have a question, you hope that someone will be quickly on hand to assist. This is what clients want and expect, so how can you deliver this sales-through-service style of approach via your website?
How do you build rapport online?
A good sales person will tell you that making sales is about building a rapport with a client, discovering their wants and needs, and finding or tailoring a product to match their criteria. Without the ability to instantly communicate with clients who visit your website, it is virtually impossible to build a rapport, but here is where Yomdel Chat kicks in.
It’s not just about having the ability to ‘chat’ to your clients, but the quality of the chat that they engage in. Our chat operators are trained to the highest standards and even have to pass two levels of tests before they are allowed to represent any of our clients.
Firstly, they get to know our procedures, learning the art of engaging effectively and efficiently online before they undertake an intensive period of learning about your company and services. With this knowledge and confidence in representing your organisation they are able to engage with the visitors on your website and answer their questions confidently and immediately.
Smooth customer experience
This proactive approach starts to build trust, and clients are then happy to pass over their contact details. With their data and situation captured it is easier for you to support them effectively on their customer journey. With our team being available 24/7, you never miss an opportunity to chat and capture potential clients in a way that is not abrasive. All leads are passed to you within 15-30 minutes, ensuring a smooth process and experience.
We’re constantly working to ensure your clients are happy with the communication they receive, and our customer satisfaction rate is currently 95%. How many missed opportunities of connecting with potential clients do you think you have during a week?
Yomdel is proud to be the pioneer of truly intelligent managed live chat in the UK, offering the best live chat experience which significantly improves an organisation’s website lead generation, converts customers into fans and which also adds significantly to its clients’ bottom lines.
For more information, please visit www.yomdel.com or email info@yomdel.com
Photo by Igor Ovsyannykov on Unsplash
