It probably comes as little surprise that a recent study by Microsoft found that the human attention span has dropped to just eight seconds, a reduction of 25% in just a few years.
Tim Breden
Recent posts by Tim Breden
4 min read
LOW ATTENTION SPANS AND THE RISE OF LIVE CHAT
Topics: Live Chat customer service customer experience
2 min read
KEEPING LIVE CHAT SIMPLE
Live chat is rapidly becoming one of the most popular ways for consumers to contact a business.
Topics: Live Chat customer service customer experience
2 min read
SPEEDING UP LEGAL INSTRUCTIONS VIA LIVE CHAT
Whether you are a small family practice, or a leading magic circle firm, one of the biggest benefits you can bring to your business is speeding up the instruction process.
Topics: Live Chat customer service customer experience
2 min read
HOW LIVE CHAT HELPS THE HOSPITALITY INDUSTRY THROUGH TROUBLED TIMES
To say that the past two years has been turbulent for the hospitality industry would be an understatement.
Topics: Live Chat customer service customer experience
3 min read
KEEPING LIVE CHAT RELEVANT
Live chat is one of the most popular ways for customers to get in touch with business. It’s quick, efficient and means that businesses can be available 24/7 to answer their customer queries.
Topics: Live Chat customer service customer experience
4 min read
KEEPING YOUR ESTATE AGENCY OFFICE COVERED AT CHRISTMAS
The Christmas break is almost upon us. But how do you plan to manage your estate agency office over the festive period? It’s been a very busy year for most agencies and giving yourself and your team a break can leave you fresh and invigorated for whatever 2022 holds.
Topics: Live Chat customer service customer experience
2 min read
HOW LIVE CHAT CAN IMPROVE CUSTOMER SERVICE
Businesses already know that live chat is a fast and efficient tool which allows them to handle customer enquires quickly, free up resource and ultimately save money when it comes to servicing customers.
Topics: Live Chat customer service customer experience
4 min read
THREE WAYS TO IMPROVE YOUR ESTATE AGENCY LIVE CHAT EXPERIENCE
Incorporating live chat onto an estate agency website is becoming increasingly common.
Topics: Live Chat customer service customer experience
3 min read
HOW IMPORTANT IS TECH TO IMPROVE CUSTOMER EXPERIENCE NOW?
Keeping your customers happy has always been priority number one, of course. But how they interact with you may have changed drastically over the past two years. After all, the pandemic brought unparalleled disruption to all our daily lives and, for some sectors, brought operations to a complete grinding halt.
