Bhav Taylor

Do you know how your customers perceive their interactions with your business?

The definition of Customer Experience is: “the way someone feels at all stages of doing business with a company or organisation” (Source Cambridge Dictionary)

In an evolving world where digital engagement continues to grow at an astounding rate, Live chat has become an integral part of the customer service journey. But why?

It’s simple. Because Live Chat offers instant response. Research shows that Live Chat has the highest consumer satisfaction rates above 90%.

Ironically, investing in Live Chat Software, and managing chats yourself may not be the most cost-effective way to provide an instant response handling service on your website.

In 2020 and beyond, travel and hospitality companies will be remembered most for the Customer Experience they provided when times were tough. With a turning point in sight, how can they get on the front foot to look after precious returning customers?

As we enter the last quarter of 2020, I reflect on what an unfathomable year it has been globally. The world had come to a grinding halt in more ways than one and life has changed forever!

We've all had to adjust to a different way of living, working, and dealing with clients. Who would have thought you wouldn’t hear or see an aircraft above you, you couldn’t just walk into a shop and try a dress on, turning up at a pub without a booking was a no-no, you had to queue outside the supermarket and even then you found there was a shortage of pasta, toilet rolls, and cleaning products!

Just like the travel sector must do, I've made big changes for my future.

I'm coming to the end of my first 2 weeks in my new role with Yomdel as a Business Development Manager. This career move was an interesting one for me, the current climate forced me to look outside the travel sector, which I had worked within for 20 years.

Fortunately for me Yomdel saw a mutual opportunity as they continue to build on their successful model.