Andy Soloman

Yomdel were proud to attend the 24^th Relocation Agent Network annual conference and awards which took place in London on the 17^th November. Not only did the event include celebration of the successes of the deserving winners (including several Yomdel clients), over 425 delegates participated in keynote conference sessions from across and outside the industry.

No one likes to be sold to. That experience when you walk into a store and feel like the sales person is stalking you, we all hate it. They bombard you with conversation starters to try and get you talking and, without listening, tell you that the product that you just happen to have glanced at is exactly right for you. It’s the type of sales technique that makes us want to run a mile, but it is surprising how many companies still employ this method of selling. We can guarantee you that it doesn’t reassure the client that you genuinely understand their buying needs, and will rarely convert into a sale.

Yomdel's continuing success in the property industry was recently recognised at the 2017 Negotiator Awards in London. We were delighted to take home bronze in Supplier of the Year: Technology category, particularly as we were one of seventeen short-listed and included many big, established names in the industry. 

Any live chat  solution will involve placing code on your website to allow for a two way conversation  in real time between the website visitor and a company representative.  At a basic level there are two different options for businesses to choose between when it comes to selecting a live chat solution for their business.

We all demand more today; our online world has created a culture of instant gratification, as everything is at our fingertips and we can get everything we want, now. So the question is - how long do you expect your clients to wait for a response from a member of your team? And more importantly - how long are they prepared to wait?  Therefore the big question is: are you reactive or proactive when it comes to customer service?

Yomdel has been recognised as the best provider of managed live chat services to UK estate agents and as one on the overall top suppliers to the sector in the country. At the first ever EA Masters Awards, we were awarded Silver for best overall medium-sized supplier and described as exceptional by the judges.

No matter how much money you spend on marketing and advertising, you cannot compete of the power of word of mouth. It doesn’t matter if it is a conversation on the street or online, that personal opinion, review or testimonial can carry more weight in just a few words than a full-scale marketing campaign. Good reviews can persuade and convert; bad ones can diminish or hinder everything you’ve worked so hard to achieve.

A few final myths about the impact that live chat can have on your business. 

If you have any questions about live chat, and how it might work for you, just give us a call, we always look forward to a chat!

Yomdel Live Connect. You might be wondering what that is? It’s as simple as the name suggests. With our new service, we make your customer’s digital experience more connected, and give you the opportunity to convert more leads into sales.