Andy Soloman

As Founder and CEO, Andy created Yomdel in 2012 with a vision that exceptional and personal customer experiences could be seamlessly delivered across the digital divide. Today, as a market leader, having pioneered live chat in the property sector, Andy is dedicated to finding new ways for businesses and organisations to tap into the rapidly evolving opportunities that digital offers. He is the UK’s foremost expert on how live chat can be most effectively used to amplify business success. If you’d like to book Andy, or someone else in our team to speak at an event, or to discuss a partnership opportunity, please get in touch with him at andy.soloman@yomdel.com.

How to test your live chat service: Part 2 – Defining test coverage

By Andy Soloman on 12/11/12 21:51

How will you go about defining test coverage for your live chat service?

Topics: Business operator professionalism chat buttons E-commerce Live Chat Proactive chat Testing

3 min read

How to test your live chat service: Part 1 - Getting started

By Andy Soloman on 03/11/12 13:04

Testing your live chat service is essential if you are to ensure that the live chat on your website meets your customers’ needs. Yomdel recommends that you test your live chat service on an ongoing basis to ensure continuous improvement in standards.