Andy Soloman

It's that time again! Another cracking Competition Tuesday with £1,000 worth of live chat prizes to one lucky winning ecommerce business. All you have to do is visit and like the Yomdel Facebook page and then complete this simple sentence:

By Rob North, COO, Yomdel

By Andy Soloman, CEO, Yomdel
Live chat is growing in popularity, and more and more businesses are realising the fantastic results that can be achieved by having live chat operators standing ready to immediately answer customer queries. But unfortunately live chat resourcing remains a major hurdle for many businesses which leaves them failing to realise the full potential of real-time online customer engagement.

The following blog post was originally written for and published by eSeller.

We know that social media is everywhere and Twitter, Facebook, Pinterest, LinkedIn and others are driving convergence in behaviour. Social media has the power to bring people together, and to bring brands together with their customers. But importantly, social media engagement is also driving expectations that questions can be answered almost immediately.

At Yomdel we want to find ways to help our clients and potential customers. Of course, once the Yomdel live chat operators are working on a website the results quickly speak for themselves. Ecommerce sales will increase, basket abandonment will drop and customer satisfaction will soar.

By now you will be quite familiar with the yellow Yomdel (some say he is orange, but I disagree) that lives in Yomdeland. It's a colourful, happy place where people get along well. Yomdel's live chat services are there to help online shoppers and web visitors as they go about securing the products and services needed in their everyday lives.

Every ecommerce business is special and each has special characteristics and special requirements. But while every customer has a unique set of wants and needs, there are also strong generic themes that run through online customer service enquiries.

Having survived the widely anticipated Mayan apocalypse  and, I assume, any holiday excesses, we can now safely turn our minds to the dawn of 2013. Let’s be grateful we’re still here and instead of wallowing in guilt-driven detox diets why not focus on four steps a successful ecommerce businesses can take to drive growth into the New Year and beyond.