In a world where digital dominates almost everything we do, many businesses across the UK are changing the way they think about customer service. More and more customers are opting to use platforms such as social media to communicate with businesses, and many are using that as an opportunity to express their dissatisfaction with the service received. As a result, exchanges between customers and businesses, on platforms such as Twitter, regularly ‘go viral’. And these sorts of exchanges reflect a significant change in the methods now used by consumers to interact with businesses.
Andy Soloman
Recent posts by Andy Soloman
1 min read
Seven Steps to Poor Customer Service
Have you seen this recent blog by Daniel Bailey, courtesy of Customer Experience Magazine?
Topics: E-commerce Live Chat Outsourcing
1 min read
Video from FUTURE: Property Tech
Following Yomdel’s recent appearance at FUTURE Property Tech, our CEO and founder, Andy Soloman, gave this short interview. He gives a brief overview of the services Yomdel provide. Not sure if live chat fits your sector? We work in an ever expanding number of sectors including property, finance, automotive, travel and hospitality, helping our customers and partners to provide a fantastic digital customer experience.
Topics: Business Estate agent Andy Soloman Customer E-commerce Events lead generation Live Chat Property Technology
2 min read
PROPTECH: Yomdel will be at FUTURE: Property Tech
At Yomdel we like to carefully choose events we attend. Be they exhibitions or conferences, for us the most important thing is not necessarily how many people will be there but the calibre of the people that will be attending.
Topics: Business FUTURE: Property Tech Google Codenode Estate Agents Events Live Chat Property Property Tech PropTech Real Estate Technology United Kingdom Yomdel Live Lead
1 min read
VIDEO: Estate agent saw leads up 47% with Yomdel
At Yomdel, we love it hear of success stories from our estate agent clients and the impact that our 24/7 live chat service has made on their business. In this video, Andy, our CEO and Founder, explains the stunningly brilliant results achieved in the first few weeks for a well-known UK national network of estate and letting agents.
Topics: Business Estate agent lead gen Andy Soloman Customer Lead conversion lead generation Live Chat Property Real estate broker United Kingdom Yomdel Live Lead
2 min read
Carol Smillie hears how EweMove won instructions
At Yomdel we frequently hear from our clients such as EweMove on how leads generated by our live chat service have converted into significant chunks of business, but we rarely hear much from the web visitor on the other end of the chat. Yes, we see the usually excellent post chat feedback, but it is always good to see what happens next after our client has secured the business.
Topics: Estate agent EweMove Carol Smillie Customer instruction lead generation Live Chat Property Yomdel Live Lead Yorkshire
1 min read
Testimonial: Scottish Shutters says Yomdel helps generate revenue
At Yomdel, we take huge pride in our managed live chat services and nothing makes us happier than when a client thanks us and says they generate revenue as a direct result of our Yomdel Live Lead service. Judith D'Ambrosio of The Scottish Shutter Company has just sent us this video to describe the experience of working with Yomdel and, importantly, to let us know that we have helped her generate thousands of pounds of new business.
Topics: Business Judith D'Ambrosio Customer Lead conversion lead generation Live Chat Revenue Scottish Shutters Testimonial The Scottish Shutter Company Windows Yomdel Live Lead
1 min read
Social Support Strategy For Improved Customer Service
This infographic from Salesforce explores social support that brands need to extend in order to improve customer service.
Topics: Business Live Support Customer infographic Live Chat Social Media
1 min read
Ewemove contributes video testimonials
We've been working with Ewemove since around October last year. In that time we have developed a very close relationship and been a trusted partner as the national sales and lettings franchise rapidly expands. We started by supporting Ewemove franchisee recruitment, and very quickly then deployed our live chat services across the entire network.
