Here's a little infographic based on data taken from the 2015 UK State of Multichannel Customer Service Report, which shows the impact live chat is starting to have on the customer experience in the UK. Contact Yomdel to let us help you take your business to the next level with Yomdel Live Lead.
Andy Soloman
Recent posts by Andy Soloman
The increasing importance of live chat
Topics: digital Customer E-commerce infographic Live Chat Property Social Media Technology United Kingdom Yomdel Live Lead
3 min read
More live chat myths dispelled
Following on from last week’s blog about live chat myths we got some really interesting questions from readers of the blog, so we are going to attempt to dispel a few more myths prior to the summer holidays.
Topics: Customer Customer engagement E-commerce holidays Live Chat Property ROI SMEs Social Media sunshine Technology Yomdel Live Lead
1 min read
Andy Soloman Fine & Country presentation
Andy Soloman, Founder and CEO of Yomdel, takes a few minutes at the recent Fine & Country Big Weekend to talk the attendees through the benefits of the Yomdel Live Lead service that has just been added to their websites.
Topics: Fine & Country Andy Soloman Events Live Chat Property Yomdel Live Lead
1 min read
Andy Soloman chats with ideology consulting
Our Founder and CEO, Andy Soloman, recently chatted with Mike Cattermole as part of the ideology consulting video interview series with bright minds in the property sector.
Topics: Blueberry Mortgages Fix Flo ideology consulting Customer Live Chat My Audience Social Media Yomdel Live Lead
3 min read
What is Live Chat? - Live chat myths explained
There is still uncertainty about live chat, even though its availability and use is becoming more and more widespread on websites we use. Here are some common myths about live chat…and the truth, according to Yomdel, behind them!
Topics: Business holiday Customer E-commerce Live Chat myths Property Revenue Social Media Technology Yomdel Live Lead
1 min read
Can Yomdel help your business, post Brexit?
A recent survey of the Royal Institution of Chartered Surveyors has shown that new buyer enquiries in the run-up to and immediate aftermath of the EU referendum fell to their lowest reading since mid-2008, while instructions had their steepest fall on record with 45% more surveyors reporting a drop (source Property Industry Eye)
Topics: Brexit Customer Live Chat Property Social Media Technology Yomdel Live Lead
1 min read
Using Live chat to offer omni channel support to your clients
Omni channel support, you may ask yourself. What on earth is that? Well, if you are looking to invest in your website, increase your business and generally make your company more customer friendly to the 21st century shopper, you need to be omni channel ready.
Topics: Customer E-commerce Live Chat revenue generation Technology Yomdel Live Lead
1 min read
A Yomdel Poem by Carolyn Lewin-Jenkins
Written by Carolyn Lewin-Jenkins
Topics: Customer Customer engagement Live Chat poem Yomdel Live Lead
1 min read
How is your company coping with the 24/7 customer experience?
The introduction of mobile technology has led to a rapid adoption of a 24/7 culture: not only is it now seen as normal that you read your work emails during the evening, but also that your customers expect to be able to get answers to questions outside of the traditional office hours.
