Andy Soloman, Founder and CEO of Yomdel, takes a few minutes at the recent Fine & Country Big Weekend to talk the attendees through the benefits of the Yomdel Live Lead service that has just been added to their websites.
He shares the benefits of having Yomdel Live Lead with them, which include the fact that the managed service is available 24/7 to capture leads for them. By not engaging with the customers is like leaving money on the floor - don’t connect with them and miss out.
The Yomdel Live Lead service both allows people to click on the ‘Need help’ button, but also pops up with an agent seeking to engage with customers on specific pages, in particular valuation pages for our property clients.
Customers access websites at times to suit them, on devices to suit them (approximately 50% of chats occur outside traditional office hours), and they want the answers now. Live chat is another choice for the consumer, another way to contact your business, and is being used more and more in the UK.
Conversions tend to be about 35-40% of the customers who engage in the live chat. These conversions are emailed across within 30 minutes, enabling your business to pick the lead up and convert this warm lead into a sale. The full chat transcript is emailed across in addition to the lead details, and often this contains additional details that allow your sales people to connect with these potential customers.