24/7 LIVE CHAT

We’ve got something very bespoke. The programme is designed, put together and delivered exactly how we want it so we get the very best out of the money that we invest. It gives us the opportunity to breakdown and analyse performance in real time and get some real learnings from the evidence on offer.

In developing our website strategy, we identified that the way in which people buy and sell property is continually evolving. We subsequently required our website to further enhance the experience of our customers, whilst providing all of the tools our network of franchisees needed to build and generate hugely successful businesses.

We chose Yomdel based on their reputation for Customer Experience insight and excellence, and they have lived up to it. Yomdel have enabled us to identify and implement improvements within our business, and played a key role in our sales success this year, and in helping us win a FEEFO Platinum Award.

Yomdel don't just help us deliver the best customer experience, with the highest quality managed live chat on our website 24/7, their mystery shopping also enables us to design the best customer experiences by identifying areas for improvement, and motivating our teams to even higher standards of excellence.

Yomdel has been an inspired choice for our business. Live chat on our website was important from a customer experience perspective, but the value Yomdel add by targeting, nurturing and ultimately generating leads for us, it is something we now rely on. It is an important component of our sales pipeline.